FREQUENTLY ASKED QUESTIONS

 

WHAT DOES A MEMBERSHIP AT SKYDESK INCLUDE?

SUPER-FAST, RELIABLE INTERNET

Your office has hard-wired (Ethernet) connections, as well as access to Wi-Fi. Private IP addresses and server storage are available at an additional cost.

CONFERENCE ROOM TIME

All plans include a monthly credit allocation that can be used to reserve both conference rooms and workspaces at virtually all SkyDesk locations worldwide (the number offered are specific to membership type and office size). Reservations can be made online.

FURNITURE

Dedicated Desks and Private Offices include desks, chairs, and lockable filing cabinets.

PRINTING/COPYING/SCANNING

Each SkyDesk floor has at least one multi-function copier/scanner/printer. Dedicated Desks and Private Offices come with monthly credit allocations specific to your office size.

AMENITIES AND EXTRAS

From on site gym, outdoor seating, onsight cafe, , you’ll find that all SkyDesk locations have a fun mix of amenities.

UNIQUE, EXCITING EVENTS

SkyDesk is a community of industry leaders and innovative entrepreneurs. Meet and connect with like-minded people and companies at our weekly and monthly events.

WHAT MEMBERSHIP PLANS DO YOU OFFER?

HOT DESK

A shared workspace in a common area. When you purchase a Hot Desk, there is no need to reserve a particular workspace in advance each day; you can come and go as needed and use any available desk.

This plan includes access to our digital Member Network, events and services, 24/7 keycard access at your primary building, as well as 2 monthly credits for reserving workspaces and conference rooms.

DEDICATED DESK

An assigned desk space in a large open area or enclosed office shared with other members. This dedicated space comes with a filing cabinet for your personal belongings. Desktops may be set up and left overnight.

PRIVATE OFFICE

A fully enclosed, lockable office space. Your company can add on more offices as you grow.

DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?

Membership plans begin the day you sign up and are billed monthly.

ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. SkyDesk also offers longer term commitments; call us at or email us at hello@SkyDesk.co for more information.

WHAT IF I’M LOOKING FOR A PRIVATE OFFICE OR DEDICATED DESK MORE THAN 30 DAYS IN THE FUTURE?

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

WHAT ARE YOUR BUILDING HOURS? WHEN ARE YOU OPEN?

SkyDesk staff are generally onsite at each location between 9 AM – 6 PM local time Monday through Friday at all locations.

For members with Hot Desks, Dedicated Desks, or Private offices, your home location is accessible by key card 24/7.

WHAT IS THE AVERAGE SQUARE FOOTAGE OF A SkyDesk OFFICE?

Every SkyDesk office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

WHAT IF MY COMPANY NEEDS PHONE SERVICE?

Phone service is currently only available for Private Offices. Unlimited domestic VoIP phone service is available for purchase through Vonage for an additional $60/month per user in all U.S. locations (prices outside the U.S. may vary). International calling services are available at an additional fee. If your team has VoIP phone service that you’d like to maintain, simply plug into the ports in your office at no additional charge.

CAN I HAVE MULTIPLE MAILING ADDRESSES FOR ONE ACCOUNT?

No, we are unable to support multiple mailing addresses for one account.

WHEN DO I HAVE TO LET SkyDesk KNOW I’M MOVING OUT?

Members with Dedicated Desks or Private Offices are required to give one-calendar month notice to move out or transfer offices. Move out forms must be submitted by the last business day of the month prior to vacating. Example: If a member wants to move out on August 31st, they must give notice to SkyDesk on July 31st.

AM I ABLE TO TRANSFER TO ANOTHER SkyDesk LOCATION?

Yes! If the building of your choice has availability, we will work with you to organize a seamless transfer to the building of your choice.

I AM A CURRENT SkyDesk MEMBER AND LOVE MY SPACE! DOES SkyDesk GIVE REFERRAL REWARDS?

Yes! Our referral program rewards SkyDesk members with 10% of the monthly Membership Fee of the Member who signs up for up to one year. This applies to Hot Desk, Labs, Dedicated Desk, and Private Office membership plans. There are no limits to the number of referral rewards a member may earn.

MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. DOES SkyDesk BUILD SPACES FOR TEAMS LARGER THAN 12 PEOPLE?

Yes! SkyDesk now offers custom built spaces for teams of 12 or more. As your team begins to grow, tell your Community Manager and we’ll find the perfect space for you.

DOES SkyDesk CHARGE LATE FEES?

SkyDesk charges a late fee of 10% of the outstanding invoice, excluding Service Retainers, for payments we haven’t received by the 10th day of the month.

Please see your Membership Agreement or contact us at hello@SkyDesk.co for more information.